Manage and lead hospitality of the department
Ensure guests are dealt with in a professional manner and with a high level of customer service
Ensure a high standard of presentation and cleanliness of the department
Manage site visits
Manage private events from query to execution
Facilitate special requests and VIP events
Management of budgets/costs in areas of responsibility
Develop the product and the long term strategy of the department
Menu development in conjunction with the Head Chef
Manage, train and develop a team of managers, supervisors and agency employees